Artvark Pet / Woof Gang Bakery Returns Policy:
All orders placed on www.www.woofgangpremium.com are guaranteed against damages, defects, or incorrect shipments (such as the wrong item being shipped or shortages). If you come across any damages, defects or misshipments, please pull this product off to the side and submit photos to email@example.com
with a short description. Once we receive this information, we will take care of correcting this for you right away. Please keep the product off to the side until further instruction. DO NOT THROW PRODUCT AWAY unless specifically instructed to do so. If there is any problem with your order when you receive it of if you are dissatisfied with our products or quality, we will accept returns for a full refund within 7 days of receipt of your order. Also, please open all boxes, including bulk treat boxes, before claiming shortages.
All other requests for returns and refunds must also be communicated within 7 days of receipt of your order. Artvark will not cover the shipping cost for returns of product that are not damaged/defective/incorrect. We will refund you for the cost of the product upon receipt of the product at our warehouse.
Any requests for refunds/returns after 7 days of receipt of your order will require approval and will be approved on a case-by-case basis. Please inspect your shipment in full upon receipt. To request a return or refund for any reason, please call us at 818- 904-2529 or email us at firstname.lastname@example.org.
Orders received before 2:00pm PST ship within 24 hours, except weekends.
Orders are shipped from Los Angeles, CA. Any orders shipped to a Residential address will incur a Residential Shipping Surcharge.
Customer Service / Support